Refund Policy

Effective date: August 2, 2026

This Refund Policy applies to purchases made from Lakes Global LLC (“Lakes Global,” “we,” “us,” or “our”), doing business as the City of Loon Harbor. By placing an order or purchasing any product or service from us, you acknowledge and agree to the terms below.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

Refunds are processed by our online reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net or contact our support team at helpdesk@LakesGlobalLLC.onmicrosoft.com.

How refunds are issued

Approved refunds are returned to the original payment method used for the order. Processing times may vary depending on your payment provider.

Chargebacks and payment disputes

If you have a billing question or believe there has been an error, please contact us first so we can help resolve the issue. Initiating a chargeback or payment dispute may result in suspension of access to any associated services, deliverables, or accounts, to the extent permitted by law.

Exceptions required by law

Nothing in this Policy limits any rights you may have under applicable consumer protection laws that cannot be waived. Where a refund is required by law, we will comply with those legal requirements.

Changes to this policy

We may update this Refund Policy from time to time. The effective date at the top of this page indicates when the current version took effect.

Contact us

For refund questions, email helpdesk@LakesGlobalLLC.onmicrosoft.com.